Terms of use.

These terms are a binding agreement between you and NSRALISA, a Dutch sole proprietorship in Amsterdam (KvK 42071635), which operates Daloona. By creating an account or using Daloona you accept these terms, the privacy policy and the community guidelines. If you do not accept them, do not use Daloona.

Daloona is a social platform: a feed, messages, video, clips, mini-apps, and shops and offices people open. We are the technical host. We do not create users’ content, own it, endorse it, review it in advance, or guarantee it, and we are not a party to any dealing between users.

Downloading and using Daloona is free, and what you use for free today stays free for you. Three sources fund it:

• Ads from Google’s network (AdMob), and sometimes from Meta’s network through Google, labelled «إعلان», between content in the feed, clips, some video pages and search — never in chats. They are personalised from your activity in other apps only if you agree, otherwise non-personalised. An account with no birth date is treated as an adult for ads: personalised where you agreed. A known minor gets non-personalised, G-rated ads only. Advertising SDKs collect data as explained in the privacy policy. We do not give Google or Meta your name, account, date of birth, «About» or messages (Privacy §9).
• Optional paid plans (§15). Subscribers to مَدى and أُفُق see no Google or Meta ads.
• Business services, each explained when launched, including promotion («مُروَّج») when we launch it, under the rules in the privacy policy.

By creating a Daloona account you confirm that you:

• are at least 16 (or the higher age your country’s law requires). The limit was 13 until September 2026; the reason is in the privacy policy. The store rating is 16+.
• give accurate information and keep it up to date;
• are responsible for your sign-in and for everything done through your account;
• keep one account, do not impersonate anyone, and do not sell or give the account away.

Daloona is for people aged 16 and over. An account with no birth date is treated as an adult for ads: personalised where you agreed, otherwise not. A known minor — a birth date that says under 18 — gets non-personalised, G-rated ads only. In Europe we show them no ads.

You can create or sign in with Google or Apple. Facebook sign-in is gone. The provider’s terms govern your account there; your Daloona account stays yours, and you can detach the provider any time while you keep another way in. No one under 18 may buy a paid plan, and no plan may be given to an account we know belongs to someone under 18 (§15).

• Your content stays yours. You alone are responsible for it. Daloona is not responsible for users’ content.
• You warrant that you have the rights to publish it and that it does not break anyone’s rights or the law.
• You grant Daloona a worldwide, non-exclusive, royalty-free licence, for as long as the content stays on the platform, to host, store, copy, technically adapt, display and distribute it on the platform and to promote the platform, as needed to run and develop Daloona.
• Public content is licensed to other users to view and use inside the platform as its features allow.
• The licence ends in practice when you delete the content, except technical backups, what the law requires us to keep, and what others already shared.
• Users’ content speaks for them, not for Daloona.
• We may, and need not, review, refuse, hide, remove or restrict content that breaks these terms, the community guidelines or the law, and we tell you why and how to appeal.
• Ads appear between content in the feed and lists, and a small ad card may appear under the video player. We never place an ad inside your video or clip, before it or in the middle of it, or on your profile, page, shop or office. We do not share ad revenue with creators today; if we open that later, it will be on separate terms you accept.

• Daloona is not a party to any sale, purchase, rent or agreement. We do not own, sell, buy, store or ship what is listed, and we do not guarantee its quality, availability, price, description, ownership or legality.
• We do not generally verify the identity of sellers or buyers, the truth of their offers or their ability to deliver, and we give no guarantee, payment intermediation or escrow. If a shop or office carries the «موثّق» mark, it means we confirmed who stands behind it — not that we guarantee its goods or conduct (§16).
• Any dealing with another person is between you and them, at your own risk.

You follow the community guidelines, and you do not:

• break the law or use the platform for an unlawful activity;
• impersonate a person or an organisation, or mislead others about who you are;
• harass, abuse, incite hatred, or publish harmful, threatening or unlawful content;
• publish content that infringes intellectual property, copyright, trademarks or privacy;
• commit fraud, spam, or spread harmful links or software;
• try to break the platform, take data without permission, or bypass moderation;
• publish any sexual content involving minors;
• impersonate «توثيق» or the Daloona team, or ask anyone for an ID picture, a verification code, a password or money in our name. The real «توثيق» bot never asks for your ID in chat, nor for a code or money;
• use a document that is not yours to confirm an identity, or help anyone do so;
• sell or buy the «موثّق» mark or an account or space carrying it, or put in your name anything suggesting a mark you do not hold;
• click ads, or ask others to, without genuine interest, or manipulate them in any way.

When you choose “Sign in with Daloona” for a mini-app, you allow specific data we show you before you agree. Apps from independent developers follow their own terms. We are not responsible for their content or practices.

Links you open from inside Daloona lead to sites independent of us. We are not responsible for their content, accuracy, availability or policies. An ad you tap takes you to the advertiser’s site or app-store page. The advertiser is responsible for its ad and offer, and we are not party to any dealing between you.

The name «دالونا», the mark, the design and the software are ours. Do not copy them in a way that suggests they are yours or endorsed by us, without written permission. To report an infringement write to legal@daloona.app with the work, the link, proof of your right, and a good-faith statement. We review it and remove what is proven, and we end accounts that repeat the infringement.

Daloona is provided “as is” and “as available”, without warranty of accuracy, fitness, uninterrupted service or non-infringement. We do not guarantee information from outside sources, users’ content, or that the service will continue. Nothing here is legal, financial or official advice.

• We do not promise that what you read is true or lawful.
• We do not promise we will see every breach. We act when a report arrives.
• We do not promise a particular outcome for a report. We promise the procedure.
• We do not promise that the person you talk to is who they claim. Confirming an email or phone proves control of it, nothing more. The «موثّق» mark means a person on our team matched an official document and a live photo with the account holder at a given time. It is not our guarantee of that person’s conduct, nor an endorsement of what they post, and a manual review of pictures does not catch every forgery.
• We do not promise you will lose nothing. Keep your own copy. Encrypted chats live on your device.

Nothing above limits your mandatory consumer rights, our duties for your personal data, or our liability for fraud or gross negligence. A guarantee your country’s law will not let us exclude stays in force.

To the extent the law allows, we are not liable for indirect, incidental or consequential loss, lost profits or opportunities, or loss arising from another user’s content, your dealings with others, or external sites. We set no amount as a cap on our liability to you. Until September 2026 these terms capped it at one hundred euros; that cap is gone.

None of that applies to: direct loss we cause by our own fault; our GDPR liability for your personal data; fraud, deliberate concealment or gross negligence; death or personal injury; your mandatory consumer rights.

If you are a consumer living in the European Union, you can always sue in the courts of your country. Nothing in this section limits your mandatory consumer rights, including your rights if a plan you paid for does not work as described.

To the extent the law allows, you indemnify Daloona, NSRALISA and our staff against claims, losses and reasonable legal costs arising from your content, your use of Daloona, or your breach of these terms, the law or someone else’s rights. This does not touch your mandatory consumer rights.

We may restrict or remove your content, or suspend or end your account, if you break these terms, the community guidelines or the law, or put the platform or its users at risk. We choose the lightest measure that is enough.

In every case we send you a statement of reasons: the measure, its scope and duration, the facts, whether the ground was the law or our terms, who decided, and how to appeal. We may defer it only while an official investigation asks us to, or where telling you at once would put someone in danger.

Moderation decisions (removing or restricting content, a warning, a suspension, a ban, rejecting a shop or office at review): appeal from the decision page («اعترض على القرار») or at legal@daloona.app within six months. Every appeal against the automatic protections named in the community guidelines is reviewed by a person. A number of reports alone never stops a public channel: a report on a channel post goes to a human reviewer. We review and answer, and if we were wrong we restore your content and remove the decision’s effect. After you delete your account, appeal by writing to privacy@daloona.app. Where no second reviewer exists yet, we tell you we reviewed the decision again; we never claim another person looked. The full procedure is on the reports page.

You may delete your account at any time from /delete-account. We then keep only what the privacy policy lists.

• Optional plans add tools: وَصل and مَدى, and أُفُق when we offer it. What each plan gives is on the plans page. Subscribers to مَدى and أُفُق see no Google or Meta ads. No plan buys reach or a verdict (§16).
• Anyone aged 18 or over may buy. If we do not know your age, we ask you to confirm it before you pay.
• NSRALISA provides the plan. When you pay on our website or in the Android app from our website, you pay through Stripe.
• Prices are on the plans page. The payment page shows the final amount, with tax, before you pay. Stripe prices are in US dollars.
• Stripe does not sell in some countries and regions. If you connect from one of them, or your billing address is in one, we do not offer Stripe payment. A payment that completes anyway is refunded in full and the plan is not activated.
• Your plan starts as soon as you pay. When you pay, you agree that it starts at once and acknowledge that you therefore lose your right of withdrawal.
• A plan renews automatically at the end of each period (a month, or a year), at the price shown to you that day, until you cancel the renewal.
• Cancel the renewal any time, in «خطّتك» in the app or on our website. Cancelling stops the next renewal only. Your plan keeps its features until the end of the paid period.
• We do not refund the paid period, or any part of it, when you cancel. We refund in full in three cases only: a gift that was not accepted; a payment we refused because it came from a place Stripe does not sell; or what the law requires if the plan does not work as described.
• You can give a plan for one month, 3 months or a year, through our website. It is paid once and does not renew. It may go to an account whose date of birth shows 18+, or to an account whose age we do not know whose holder confirms being 18+ when accepting it. If we know the holder is under 18, we refuse the gift before payment. The plan starts only when the recipient accepts it. If it is not accepted within 14 days, or is declined, we refund the payer in full.
• If the «موثّق» mark is one of your plan’s features, it shows only after we confirm your identity. If we cannot confirm it, you keep your plan and its other features, and the price is not refunded; you may stop the renewal.
• When a plan ends, its features stop and you return to the free plan. What you made stays yours. What you added with the plan’s tools (such as colours and fonts) stops showing; we keep it and it returns if you renew. Your mark and your spaces’ seals hide after a 14-day grace and return on renewal without a new review while your confirmation is still valid.
• A price rise applies to you only at a renewal that comes after at least 30 days’ notice, and you may cancel before it. We do not reduce a paid plan’s features during its term.
• When you delete your account we stop your Stripe renewal. The rest of the period is not refunded.
• Your plan’s receipts are in «خطّتك». We keep payment records for 7 years (Privacy §11).
• Nothing in this section removes a right your country’s law gives you that cannot be waived.

• The «موثّق» mark beside a person’s name means we confirmed their identity (§11 and Privacy §10); beside a page, shop, office or chat channel, that we confirmed it belongs to whom it says. «رسمية» is a separate mark for Syrian government bodies only. None of them endorses what is posted.
• You ask through the «توثيق» bot. Identity confirmation is open today to people we invite and to وَصل subscribers. The decision belongs to a reviewer on our team, on the evidence. A paid plan may open the door, and never buys, speeds up or changes the decision. Government bodies and state-run public services are verified free.
• If your request is refused for a reason other than abuse, you have three attempts within 30 days.
• A confirmation lasts two years, or until the document expires if sooner; then you renew it.
• The mark is removed only for deception about identity, proven fraud, or conduct that earned an account ban or a page suspension. Any other breach follows the usual ladder and never costs the mark on its own. We tell you why, and you may appeal (§14). After a removal for abuse, no new mark is accepted for one year with the same document, and a paid plan never protects a mark removed for abuse.
• It hides without being removed when your plan ends (after a 14-day grace), when you change your name until we confirm the new one, or when the confirmation expires. You may hide it yourself at any time.
• If your document cannot be confirmed we refuse the request and hold your account from confirmation for 30 days. If a mark is revoked for abuse with a document that is not your own, the hold is one year. The hold is on your account, never the document.

By the founder’s decision, this version (4.0) takes effect on publication, 25 October 2026. We update the date, the version and what changed. For a future material change we announce the change on this website at least 30 days before it takes effect, we name the effective date, and you may refuse it by deleting your account before it binds, without losing the right to export your data first. Non-material corrections take effect when published. Anything needing your separate consent, such as personalised ads, we ask about on its own. Continued use is never treated as that consent.

These terms are governed by the laws of the Netherlands and disputes go to the courts of Amsterdam, without limiting the mandatory rights a consumer has in the country where they live, including the right to sue there. If one clause cannot be applied, the rest stay in force. These terms, the privacy policy and the community guidelines are the whole agreement.